CONSUMER TIP OF THE WEEK

Week of February 8, 2010

Hiring a heating contractor?  Ask them:

	Are you going to give me your quote in writing (on a printed form — not scratched out on a piece of plan paper)?  This should outline what the contractor's, as well as the consumer's, responsibilities are.
	Do you have the desire and ability to perform warranty service throughout the warranty period?  Some contractors only install — they won't service the equipment.
	Don't consider price only.  Be sure that you are comparing "apples to apples" when considering more than one contractor; be sure they are quoting you on the same size unit and offering the same service.
	Is your company licensed to do the work in my city, county, state?  May I see a copy of those licenses?
	Does your company employ certified CFC technicians?  May I see a copy of their license (this is an federally (EPA) mandated license for technicians to handle refrigerant)?
	Does your company employ NATE certified technicians?  This is an industry certification and not required but does indicate that the company is interested in having knowledgeable technicians on staff.
	Will you please provide references?  Find out if other customers are satisfied.

Don't have a contractor?  Check our member listing for a contractor in your area.